Jorge D
MAKAWAO, HI | 2022 GMC TerrainMay 22, 2026
Good service
Response from Jim Falk Motors of Maui
May 23, 2026Thank you for your feedback! We appreciate your support and hope to see you again soon.
Keani B
HAIKU, HI | 2018 GMC 1500 SierraMay 22, 2026
I waited almost 3 weeks for a follow up. They finally got back to me and processed everything. They were able to get my truck in the following week first morning which was great! Truck finished same day around pau Hana! Second time my truck went in and they’ve always taken care of what needed to be fixed! :)
Response from Jim Falk Motors of Maui
May 23, 2026Hi, we're so happy we were able to help you out! Thank you for choosing Jim Falk Motors of Maui and we hope to see you again soon!
Myrna L
JERSEY CITY, NJ | 2025 Chevrolet ColoradoMay 22, 2026
Very accommodating and friendly and very pleasant
Response from Jim Falk Motors of Maui
May 23, 2026Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
JANOS J
KIHEI, HI | 2025 GMC CanyonMay 15, 2026
Some confusion between management and finance. Salesperson Nitai was great.
Response from Jim Falk Motors of Maui
May 16, 2026Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Paul C
MAKAWAO, HI | 2016 Buick LaCrosseMay 14, 2026
As usual, the incredible staff in Service - Rick, Brandon, literally ALL of them, are probably the best on Maui: supportive, capable, informed, and - mainly - full of the Aloha spirit. Thank you so much, guys! You are appreciated!
Response from Jim Falk Motors of Maui
May 16, 2026Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Luke R
HANA, HI | 2024 Chevrolet Silverado 1500May 11, 2026
I have bought several new vehicles from you in the last few years and at this point I’m starting to get to know some of the employees because I’m there so frequently.
Everyone is really nice and respectful
It takes a while for service usually an hour and a half to two hours so you have to sit there and wait but other than that it’s a very nice experience
Response from Jim Falk Motors of Maui
May 13, 2026Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
ROBERTO J
WAILUKU, HI | 2026 Chevrolet ColoradoMay 10, 2026
Everyone was very helping in the decision making.
Response from Jim Falk Motors of Maui
May 11, 2026Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Jorge D
MAKAWAO, HI | 2022 GMC TerrainMay 8, 2026
They, put new motor oil in. But didn't wipe good the oil off the motor cover.
Response from Jim Falk Motors of Maui
May 9, 2026We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Joseph D
LAHAINA, HI | 2022 GMC 1500 SierraMay 6, 2026
Rick is awesome as usual
Response from Jim Falk Motors of Maui
May 8, 2026Hello, we're happy to hear you had an awesome experience with our staff! We look forward to helping again in the future. Take care!
Robert M
MAKAWAO, HI | 2026 Chevrolet Silverado 1500May 4, 2026
The experience was fine. My 2026 Chevy ZR2 truck went in with a light flashing and flickering not working properly. As soon as I got home, the same problem was happening. It was not fixed.
Response from Jim Falk Motors of Maui
May 5, 2026It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
