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  • Paul C

    MAKAWAO, HI | 2016 Buick LaCrosse
    Confirmed Service Review
    August 12, 2026
    As usual, Rick Jacobson and his team are incredibly talented and capable. At the risk of being redundant, I'm repeating myself when I say that Rick deserves recognition (and a raise!!) for his quality customer service and Aloha!

    Response from Jim Falk Motors of Maui

    August 14, 2026
    Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
  • NICOLE Y

    WAILUKU, HI | 2026 Chevrolet Trax
    Confirmed Sales Review
    July 29, 2026
    Went to inquire stayed a few hours drove home in a different vehicle

    Response from Jim Falk Motors of Maui

    July 31, 2026
    Hi, we're so happy we were able to help you out. Thank you for choosing Jim Falk Motors of Maui and we hope to see you again soon!
  • MICHAEL S

    LAHAINA, HI | 2026 Chevrolet Silverado 1500
    Confirmed Sales Review
    July 27, 2026
    I went looking for a vehicle, specifically a pickup truck. Tehani was so patient with me. My husband kept having me check other trucks and she just kept smiling and made me feel like I was not a bother at all. Every question answered and just very honest.

    Response from Jim Falk Motors of Maui

    July 29, 2026
    Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
  • Nicholas C

    KIHEI, HI | 2017 GMC Canyon
    Confirmed Service Review
    July 8, 2026
    Braden was helpful and team completed the door repair promptly for us - thanks!

    Response from Jim Falk Motors of Maui

    July 9, 2026
    Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
  • Fred L

    LAHAINA, HI | 2018 Chevrolet Camaro
    Confirmed Service Review
    July 2, 2026
    Rick handled everything like a professional and followed through on the repairs I requested and needed.

    Response from Jim Falk Motors of Maui

    July 3, 2026
    Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
  • John P

    WAILUKU, HI | 2022 Chevrolet 1500 Silverado
    Confirmed Service Review
    July 2, 2026
    Rick and staff were top notch

    Response from Jim Falk Motors of Maui

    July 2, 2026
    Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
  • Walter J

    KIHEI, HI | 2012 Buick LaCrosse
    Confirmed Service Review
    June 10, 2026
    Car was fix. I waited 5hr in wait room. Seats in front were soiled.

    Response from Jim Falk Motors of Maui

    June 11, 2026
    We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
  • Brian C

    WAILUKU, HI | 2022 GMC 1500 Sierra Limited
    Confirmed Service Review
    June 3, 2026
    Rick always makes it a pleasant experience

    Response from Jim Falk Motors of Maui

    June 5, 2026
    Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
  • Heidi J

    HAIKU, HI | 2026 GMC Acadia
    Confirmed Service Review
    May 26, 2026
    The dealership and Rick identified the problem and solution that was under warranty. The part needed to be ordered so the dealership provided a rental car for the duration until our vehicle was fixed. Rick was quick to communicate when the part was in and the vehicle was finished.. Next level service.

    Response from Jim Falk Motors of Maui

    May 27, 2026
    We are incredibly grateful for your detailed review and your high praise of our next-level service. It is wonderful to hear that Rick communicated so efficiently and ensured you were well taken care of with a rental vehicle. Thank you for allowing us to resolve the issue smoothly for you.
  • Jorge D

    MAKAWAO, HI | 2022 GMC Terrain
    Confirmed Service Review
    May 22, 2026
    Good service

    Response from Jim Falk Motors of Maui

    May 23, 2026
    Thank you for your feedback! We appreciate your support and hope to see you again soon.