Salma A
PAIA, HI | 2018 Chevrolet SuburbanAugust 1, 2025
Service is top rate
Response from Jim Falk Motors of Maui
August 2, 2025That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
Willard M
KIHEI, HI | 2021 GMC CanyonJuly 26, 2025
Length of time needed to change oil and rotate tires. 8:15 appointment and 11:15 when finished. Always takes this long, shouldn't be more than 1.5 hours and that's being generous.
Response from Jim Falk Motors of Maui
July 27, 2025We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Eddie R
KIHEI, HI | 2015 Chevrolet 1500 SilveradoJune 16, 2025
At their service department, is the worst experience and service you will ever see and experience..., I believe in second chances but this is the third last time. I never wrote any comments or emails about anything in my life but I believe people have a write to know and that's why I'm taking the time today to write my comment. I went for service for my 2015 chevy truck and met with a service advisor employee number 2555 Braden Y Kunishige and this employee was the top worst service employee ever!.. He took my truck in for service for 2 days and if I had not showed up to the store before the end of that day, I would have not received my truck and would be unable to go too work. For two days all he got completed was an oil change and a tire rotation. I did pay for an inspection and dialysis with my electrical and that is what he told me took so long, but I researched that all they do in a dialysis is plug my truck to a computer and the computer tells the them everything that is wrong, dont know why it takes towo days for that.. In result of the inspection they found nothing and told me my truck was good to go and gave me childish answers. Later that week my truck broke down again and it was an electrical problem. Also The communication was very BAD they never called to tell me anything but sent a 1 time text message, and when I would call for answers he never or would call back. When I went to the service department at the end of their day to pick up my truck they was just standing around and playing not working at all. when I asked for my truck they secretly went to the warehouse and did my oil change on the spot. So for two days they did nothing to service my truck. This will be my last time. Street Mechanics have more professional services then a major dealer. So SAD..
Response from Jim Falk Motors of Maui
June 18, 2025On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Ralph S
MAKAWAO, HI | 2018 GMC CanyonJune 9, 2025
Braden the service rep was very nice.
Response from Jim Falk Motors of Maui
June 11, 2025Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Kyle G
96753, HI | 2024 Chevrolet Silverado 1500June 3, 2025
AWESOME EXPERIENCE WITH MY SILVERADOS FIRST SERVICE. BRADEN AND HIS CREW ARE FIVE STARS ALL DAY. MAHALOS!
Response from Jim Falk Motors of Maui
June 4, 2025We love the energy—mahalos to you! Braden and his crew are true pros, and we're so glad your Silverado’s first service was such a five-star experience. Here’s to many more smooth miles and excellent pit stops ahead!
Teresita L
LAHAINA, HI | 2017 Chevrolet CruzeMay 8, 2025
Last visited was not good, they never rotate my tire, but listed in my receipt “they did”. maybe next time be more professional (SERVICE DEPT.)
Response from Jim Falk Motors of Maui
May 12, 2025We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Blossom-Jean F
LAHAINA, HI | 2022 Chevrolet 1500 Silverado LTDMay 7, 2025
Always the best customer service from Rick! He has been our rep for many years now, always service with ALOHA!! 🌺
Response from Jim Falk Motors of Maui
May 8, 2025Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Gary M
LAHAINA, HI | 2025 Chevrolet TraxMay 1, 2025
Our salesman, Andy handled the sale very easily. We appreciate his professionalism and friendliness. We will return when we’re ready to purchase another car.
Response from Jim Falk Motors of Maui
May 2, 2025Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
Jason C
KAHULUI, HI | 2025 Chevrolet ColoradoApril 28, 2025
It went very well, very easy to talk to and very helpful , wasn’t a pushy sell .
Response from Jim Falk Motors of Maui
April 29, 2025Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Derrick A
HAIKU, HI | 2025 GMC Sierra 1500April 21, 2025
Sales and finance team worked in tandem; the whole process was easy, efficient and a positive experience. I purchased a GMC Sierra 1500 SLT.
Response from Jim Falk Motors of Maui
April 22, 2025Thank you for the thoughtful review! We’re thrilled your experience with the sales and finance teams was seamless and positive. Congrats on your GMC Sierra 1500 SLT! We're here for you anytime you need us!
